Last Updated: August 26, 2026
At Navi Basket, customer satisfaction and product quality are important to us. As we sell hygiene and personal care products, we follow a strict policy to protect the safety, hygiene, and well-being of all our customers.
1. No Returns
We do not accept returns once an order has been delivered.
Due to the nature of our hygiene and personal care products, including sanitary products, diapers, wipes, and other personal-use items, products cannot be accepted back after delivery for hygiene and safety reasons.
We therefore request customers to carefully check the product details, quantity, size, and other relevant information before placing an order.
2. Exchanges for Broken or Defective Products Only
We only accept exchanges if the product received is:
- Broken or physically damaged during delivery
- Defective or faulty
- Incorrectly delivered due to an error on our side
Products will not be eligible for exchange for reasons such as:
- Change of mind
- Ordered by mistake
- No longer required
- Incorrect size or product selected by the customer
- Personal preference regarding the product
- Minor packaging variations that do not affect the quality or usability of the product
3. How to Request an Exchange
If you receive a broken or defective product, please contact us within 48 hours of delivery.
To request an exchange, please provide:
- Your Order Number
- Clear photos or videos showing the damaged or defective product
- A brief description of the issue
Our team will review your request and may ask for additional information if required.
4. Exchange Approval
Once your exchange request is reviewed and approved, we will arrange a replacement product.
The replacement will be processed subject to product availability. If the same product is unavailable, our customer support team will assist you with the available resolution.
Please note that an exchange request will only be approved after verification of the reported damage or defect.
5. Conditions for Exchange
To be eligible for an exchange:
- The issue must be reported within 48 hours of delivery.
- The product must be unused and in its original condition, except where inspection of the defect is reasonably necessary.
- Original packaging, labels, and any included items should be retained where possible.
- Clear photo or video proof of the damage or defect must be provided.
We reserve the right to reject exchange requests that do not meet the above conditions.
6. Important Note
Please do not send any product back without receiving approval from our customer support team. Any product sent without prior approval may not be accepted.
7. Contact Us
If you have received a broken or defective product and would like to request an exchange, please
contact our customer support team through our Contact Us page.
We will review your request and do our best to provide a fair and timely resolution.
Navi Basket
Premium hygiene and personal care for every stage of life.