PRIVACY POLICY

Last Updated: September 2, 2026

Navi Basket (“Navi Basket”, “we”, “us”, “our”) is an online shopping platform operated by NAVI CONSUMER HEALTH CARE PRIVATE LIMITED, providing hygiene, personal care, baby care, feminine
care, adult care, wipes, tissues, and related products through our website https://navibasket.com/.

We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you
visit or use our website, create an account, place an order, contact us, subscribe to our communications,
or otherwise interact with Navi Basket.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. COMPANY INFORMATION

Legal Name: NAVI CONSUMER HEALTH CARE PRIVATE LIMITED

CIN: U13996GJ2024PTC152282

PAN: AAJCN6752G

TAN: BRDN04534F

GSTIN/UIN: 24AAJCN6752G1ZB

State: Gujarat, Code 24

Registered/Business Address:
C1 – 601, 602, Pragati Empire I.T. Park,
VIP Circle to Sudama Chowk Main Road,
Utran, Mota Varachha,
Surat – 394101, Gujarat, India

Email: contact@navibasket.com

Website: https://navibasket.com/

2. INFORMATION WE COLLECT

We may collect different categories of information depending on how you interact with our website.

2.1 Personal Information

When you create an account, place an order, contact us, or use certain features of our website, we may
collect information such as:

We collect only information that is reasonably necessary for providing our services and fulfilling your requests.

2.2 Payment Information

Payments made through Navi Basket may be processed through third-party payment service providers such as Razorpay.

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information on our own servers.

Payment information is processed by the applicable payment gateway in accordance with its own privacy policy, security practices and applicable laws.

The Navi Basket website currently indicates that payments are powered by Razorpay and supports payment methods including UPI, cards, net banking and wallets.

2.3 Technical and Device Information

When you visit our website, certain technical information may automatically be collected, including:

This information may be used for website security, analytics, performance improvement and troubleshooting.

2.4 Cookies and Similar Technologies

We may use cookies, pixels, tags, web beacons and similar technologies to operate and improve our website.

Cookies may help us:

Some cookies may be placed by third-party service providers that operate on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

3.1 Processing Orders

We use your information to:

3.2 Managing Your Account

If you create an account, we may use your information to:

3.3 Customer Support

We may use your information to respond to:

3.4 Improving Our Products and Website

We may use information to understand customer behaviour and preferences and to improve:

3.5 Marketing and Communications

Where permitted by applicable law and based on your preferences, we may send you:

You may opt out of marketing communications at any time by using the unsubscribe option in an email
or contacting us.

Transactional communications, such as order confirmations, payment notifications and delivery
updates, may continue even after you opt out of promotional communications.

4. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties for their independent commercial use.

We may share information with trusted third parties where reasonably necessary to operate our business and provide services to you.

These parties may include:

Payment Service Providers

Payment information may be processed by payment gateways such as Razorpay.

Logistics and Delivery Partners

We may share relevant information such as your name, mobile number and delivery address with courier, logistics and delivery partners to fulfil your order.

Technology and Service Providers

We may use third-party providers for services such as:

Such service providers may process information only as necessary to provide services to us, subject to
applicable contractual or legal requirements.

Legal and Regulatory Authorities

We may disclose information where required or permitted by law, including:

5. MARKETING, ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand how visitors use our website and to measure the effectiveness of our marketing campaigns.

Depending on the technologies enabled on our website, these may include services provided by third
parties such as:

These services may use cookies, pixels or similar technologies to collect information about website activity.

Advertising platforms may use this information to measure advertising performance, create audiences, or show advertisements that may be relevant to users.

You can manage certain advertising and cookie preferences through your browser, device settings and applicable third-party privacy controls.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal and regulatory requirements.

7. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.

Security measures may include:

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee
absolute security.

8. CHILDREN’S PRIVACY

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children without appropriate
authorization where such authorization is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

contact@navibasket.com

We will take reasonable steps to investigate and address the matter.

9. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, integrations or references to third-party websites, applications, payment
providers, social media platforms, delivery services or other external services.

These third parties may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

10 .SOCIAL MEDIA

Navi Basket may maintain or integrate with social media platforms.

If you interact with our social media pages, advertisements, plugins or other social media features, the
relevant social media platform may collect information about your interaction according to its own
privacy policy.

Information voluntarily provided through public social media interactions may be visible to others
depending on the platform’s settings.

11. YOUR PRIVACY RIGHTS

Subject to applicable laws and regulations, you may have certain rights regarding your personal
information, which may include:

Certain information may need to be retained where required by law or where there is a legitimate
business or legal reason to do so.

To exercise applicable rights, contact us using the details provided below.

12. MARKETING OPT-OUT

You may choose not to receive promotional communications from us.

For email communications, you may use the unsubscribe link included in the relevant communication.

For other communications, you may contact us at:

Email: contact@navibasket.com

Please note that opting out of marketing communications does not necessarily stop essential service
communications relating to your orders or account.

13. YOUR RESPONSIBILITY

You are responsible for ensuring that the information you provide to Navi Basket is accurate, complete
and up to date.

If you provide information relating to another person, you should ensure that you are authorized to
provide that information and that the relevant person is aware of how their information may be used.

14. DATA TRANSFERS

Your information may be processed or stored by service providers located in India or other jurisdictions,
subject to applicable laws and contractual safeguards.

Where required by applicable law, we will take appropriate measures in relation to cross-border
processing or transfer of personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we handle personal
information.

16. CONTACT US

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the processing
of your personal information, please contact us.

NAVI CONSUMER HEALTH CARE PRIVATE LIMITED

Address:

C1 – 601, 602, Pragati Empire I.T. Park,
VIP Circle to Sudama Chowk Main Road,
Utran, Mota Varachha,
Surat – 394101, Gujarat, India

Email: contact@navibasket.com

Website: https://navibasket.com/

17. GRIEVANCE / PRIVACY CONTACT

For privacy-related questions, requests or complaints, you may contact:

Privacy & Grievance Contact
NAVI CONSUMER HEALTH CARE PRIVATE LIMITED

Email: contact@navibasket.com

Please include sufficient information in your request for us to understand and address your concern.

Where appropriate, we may need to verify your identity before processing a request involving your personal information.

18. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction of courts in
Gujarat, India, unless otherwise required by applicable law.

SUMMARY

At Navi Basket, we are committed to handling your personal information responsibly and transparently.

We collect information primarily to:

Process your orders → Deliver your products → Provide customer support → Improve your shopping experience → Maintain security → Communicate relevant offers and updates.

We do not sell or rent your personal information to third parties for their independent commercial use.

Navi Basket

A Navi Consumer Health Care Private Limited initiative

Premium hygiene care for your entire family. Quality you can trust, comfort you can feel.

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