Need a hand? Here are quick answers to the questions we hear most often.
Orders & Delivery
How long does delivery take? Most orders arrive within 3–5 working days. Metro cities are usually faster.
Can I change my address after ordering? Yes — contact us within 12 hours of placing the order and we’ll update it before dispatch.
Products
Are your products dermatologically tested? Yes. Every skin-contact product across Sanilo, Navilo, Adilo, and Freshylo is derma tested and hypoallergenic.
How do I choose the right diaper size? Each product page includes a size guide by weight. When in between sizes, we recommend sizing up for comfort.
Payments
Which payment methods do you accept? UPI, cards, and net banking via Razorpay. Cash on delivery availability is shown at checkout.
Still stuck? Reach us through the Contact Us page — we reply within one working day.